1. How long does delivery take?

Our delivery times include both processing and shipping.

• Australia: Up to 7 business days
• United Kingdom: Up to 3 business days

2. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available) so you can monitor your delivery.

3. What is your return policy?

We accept returns within 30 days of delivery for unused and unopened products in their original packaging. Please see our Returns & Refund Policy for full details.

4. Can I cancel or change my order?

If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible after placing your order.

5. Are your products suitable for sensitive skin?

Our products are selected with quality in mind. However, every skin type is different, so we recommend reviewing the ingredient list and performing a patch test before full use.

6. When will I see results?

Results vary depending on your skin type, concerns, and how consistently you use the product. Following the recommended skincare routine will help achieve the best results.

7. What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

8. Do you ship internationally?

We currently ship to Australia and the United Kingdom. We plan to expand to additional countries in the future.

9. How can I contact Skingen?

You can reach our customer support team at:

Email: support@skingen.co
Phone / WhatsApp: +44 7916 621287

10. Still need help?

If you couldn't find the answer you were looking for, please contact our support team. We'll be happy to assist you as quickly as possible.